Here are some of the most common questions we are asked by our customers:
What happens to the items that I sell you?
Many of the items we purchase are cleaned up, restored, and resold on our ebay store. We also have connections with various wholesalers and repair shops that will purchase from us in bulk.
Do you share any of my information with anyone?
Absolutely not. All personal information is kept strictly confidential and is used for record and book keeping purposes only. All electronics are restored to factory settings and all personal information is wiped from them before they are resold.
How do I turn off the "Find my iPhone App"?
To turn off the "Find my iPhone" app make sure you are connected to wi-fi and go to Settings->iCloud->Find my iPhone and click "turn off". It will ask for your Apple Id password. Once you enter that it should say "turning off find my iPhone".
How do I erase my phone?
Every phone has different methods of doing a factory reset. The easiest way to learn how to factory reset your phone would be to go to www.youtube.com and type "factory reset (name of your phone)".
How do I know if it has been deactivated from my carrier and that the ESN is clear?
You can call the customer service department of your carrier and ask if the phone has been deactivated so that the ESN would be clear for activation.
What is a bad ESN?
The ESN stands for Electronic Serial Number. It is used by cell phone carriers to activate a phone on the network. Some carriers may ban a phone from the network due to nonpayment of a bill or a phone being reported lost or stolen. We do buy phones that have a bad ESN due to nonpayment or still active on a carrier, but not if they are reported lost or stolen. Phones with a BAD ESN will have a much lower resale value because they will be sold for parts and will not be able to be activated under the carrier that they were designed for.
Can I buy phones from you?
At this time all of our items are sold online through our ebay store and through our wholesale connections.
How do you determine pricing?
We use the latest market analysis tools to determine the prices that the current market on Ebay and Amazon are currently paying for your items. Our program only uses completed listings data, which means the items were actually sold and payed for at those prices. We then offer a competitive percentage of that price to determine how much we will pay for your item
My phone does not turn on at all. Will you still buy it?
Absolutely. We loved buying broken or damaged phones. As long as it is listed in the damaged section of our price guide we will purchase it in any condition. Depending on how severe the damage is the price may be slightly lower than what is on the website due to the various degrees of damage.
Do you erase the personal data on items you receive?
We recommend that you do a factory restore of your device before sending it in for your own peace of mind although we will do a factory reset on all devices that come in to Probuyback regardless. We will do our best to protect your personal data however Probuyback will not be responsible for damages incurred by a third party due to recovered data or data remaining on the device.
What happens to the items that I sell you?
Many of the items we purchase are cleaned up, restored, and resold on our ebay store. We also have connections with various wholesalers and repair shops that will purchase from us in bulk.
Do you share any of my information with anyone?
Absolutely not. All personal information is kept strictly confidential and is used for record and book keeping purposes only. All electronics are restored to factory settings and all personal information is wiped from them before they are resold.
How do I turn off the "Find my iPhone App"?
To turn off the "Find my iPhone" app make sure you are connected to wi-fi and go to Settings->iCloud->Find my iPhone and click "turn off". It will ask for your Apple Id password. Once you enter that it should say "turning off find my iPhone".
How do I erase my phone?
Every phone has different methods of doing a factory reset. The easiest way to learn how to factory reset your phone would be to go to www.youtube.com and type "factory reset (name of your phone)".
How do I know if it has been deactivated from my carrier and that the ESN is clear?
You can call the customer service department of your carrier and ask if the phone has been deactivated so that the ESN would be clear for activation.
What is a bad ESN?
The ESN stands for Electronic Serial Number. It is used by cell phone carriers to activate a phone on the network. Some carriers may ban a phone from the network due to nonpayment of a bill or a phone being reported lost or stolen. We do buy phones that have a bad ESN due to nonpayment or still active on a carrier, but not if they are reported lost or stolen. Phones with a BAD ESN will have a much lower resale value because they will be sold for parts and will not be able to be activated under the carrier that they were designed for.
Can I buy phones from you?
At this time all of our items are sold online through our ebay store and through our wholesale connections.
How do you determine pricing?
We use the latest market analysis tools to determine the prices that the current market on Ebay and Amazon are currently paying for your items. Our program only uses completed listings data, which means the items were actually sold and payed for at those prices. We then offer a competitive percentage of that price to determine how much we will pay for your item
My phone does not turn on at all. Will you still buy it?
Absolutely. We loved buying broken or damaged phones. As long as it is listed in the damaged section of our price guide we will purchase it in any condition. Depending on how severe the damage is the price may be slightly lower than what is on the website due to the various degrees of damage.
Do you erase the personal data on items you receive?
We recommend that you do a factory restore of your device before sending it in for your own peace of mind although we will do a factory reset on all devices that come in to Probuyback regardless. We will do our best to protect your personal data however Probuyback will not be responsible for damages incurred by a third party due to recovered data or data remaining on the device.